Refund & Cancellation Policy — Offtrace

Plans and charges

• Free: $0, with up to 3 saved cases. No payment card is required, and there is nothing to cancel.
• Personal: $6 USD per month or $60 USD per year. This is a recurring subscription that renews until canceled.
• Fresh Start Pass: $149 USD one time for 90 days of paid access and up to 500 saved cases. It does not renew automatically.

Payments are processed by a third-party payment processor. Applicable taxes will be shown at checkout and may be charged where required by law, including applicable taxes on software or remotely accessed services.

Canceling Personal

You can cancel from Account Settings → Billing → Cancel Subscription inside your Offtrace workspace. If you cannot access your workspace, you can cancel by emailing Syndicatehubllc@gmail.com from the email address associated with your account.

Cancellation stops future renewals. Your paid access continues until the end of the current paid period; canceling does not ordinarily refund or prorate that period.

Canceling will be at least as easy as signing up. We will not require you to call, accept a retention offer, or complete a step that was not required when you signed up. If you cannot access your account, contact us at Syndicatehubllc@gmail.com for help canceling.

Free plan and trials

The Free plan requires no payment card and does not renew, so no cancellation is needed.

If we offer a paid trial, we will clearly disclose before you enroll the date and amount of the first charge, whether it will recur, and how to cancel. We will not charge you after a trial without the required advance disclosure and consent.

Personal subscription refunds

If you are a first-time Personal subscriber, you may request a refund of your initial subscription payment within 14 calendar days after your paid subscription begins. This applies to your first monthly or annual Personal subscription. Contact Syndicatehubllc@gmail.com within that period and include the email address on your account.

After that 14-day window, monthly and annual subscription payments are non-refundable and are not prorated for unused time, including when you cancel partway through a billing period. Canceling will prevent the next renewal, but your current paid access will continue through the end of that period.

These terms do not limit any refund or withdrawal right that applicable law gives you.

Fresh Start Pass refunds

The Fresh Start Pass is a one-time purchase for 90 days of access and does not automatically renew. Access may begin as soon as the Pass is activated.

You may request a refund within 14 calendar days after purchase if, by the time you request it, you have created or saved no more than 3 cases in your Offtrace account and have not marked any case as submitted. Contact Syndicatehubllc@gmail.com within the 14-day period and include the email address on your account. If you exceed either usage limit or request a refund after that period, the Pass is non-refundable, except where applicable law requires otherwise.

Legal withdrawal and consumer rights

Nothing in this Policy excludes or limits rights that cannot legally be waived. If you are a consumer in the EU, UK, or another jurisdiction that provides a statutory withdrawal or cancellation right, that right remains available as required by local law.

For example, EU or UK law may provide a 14-day withdrawal period for certain distance contracts. Rules about starting a service during that period, paying for service already provided, and losing a withdrawal right for digital content depend on the type of service and the required consents and acknowledgments. Where applicable, we will request any consent or acknowledgment that the law requires; this Policy does not replace or waive those rights.

Service interruptions and account access

If a technical problem caused by Offtrace prevents you from accessing the core features of a paid plan for 7 consecutive days, contact Syndicatehubllc@gmail.com. We will investigate and, where appropriate, restore access or extend your paid access by the time affected. If we cannot restore access within 14 days after you report the problem, we will provide a refund for the affected unavailable portion of your paid access.

This does not apply to interruptions caused by your device, internet connection, account credentials, or a third-party service outside our control, although you may contact us for account-access assistance. Nothing here limits remedies required by applicable law.

A website declining, ignoring, or failing to act on a removal request is not an Offtrace service interruption and does not qualify for a refund. Offtrace does not control websites’ decisions and does not promise removal outcomes.

Billing errors and payment disputes

If you believe you were charged twice, charged the wrong amount, or charged after canceling, contact Syndicatehubllc@gmail.com with the account email, charge date, and amount. We will review the issue and correct or refund a duplicate or erroneous charge when appropriate. Refunds are generally returned to the original payment method and are ordinarily initiated within 10 business days after approval; your payment provider may take additional time to post them.

If possible, please contact us before starting a chargeback so we can investigate and resolve the issue promptly. You are not required to contact us first to exercise any legal right or payment-dispute right available to you.

Price changes

We will give you at least 30 days’ notice before a price increase applies to a Personal subscription renewal. A new price will not apply retroactively or change a billing period you have already paid for.

If you do not want to pay the new price, cancel before the renewal date through Account Settings, the self-service cancellation link, or Syndicatehubllc@gmail.com. If you do not cancel, the new price will apply to renewals after the notice period, subject to applicable law.

Contact

Syndicate Hub, LLC
Syndicate Hub, LLC, 487 Grey Swallow St., Brighton, Colorado 80601
Email: Syndicatehubllc@gmail.com

Informational note

This Policy provides general information about Offtrace billing and refunds. It is not legal advice. If you have a specific legal situation or question about your rights, consult a licensed attorney.